Terms of Service

These Terms of Service apply to your access to and use of the Perfect Host website, online booking services, enquiry forms, communication channels, guest-related services and any related digital platform operated by Perfect Host.

Perfect Host (M) Sdn Bhd ("Perfect Host", "we", "our" or "us") is a member of the Trinidad Hospitality Group and ultimately forms part of the MAA Group Berhad group of companies.

1. Acceptance of Terms

By accessing this website, submitting an enquiry, making a booking, communicating with us, or using any service provided by Perfect Host, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use this website or our services.

2. Website Use

You agree to use this website only for lawful purposes. You must not misuse the website, submit false or misleading information, interfere with the operation or security of the website, attempt unauthorised access, copy or scrape content without permission, or use the website in a way that may damage Perfect Host, the Group, our guests, partners or service providers.

3. Bookings and Reservations

All bookings and reservations are subject to room availability, selected property, room type, rate plan, booking channel, stay period, payment terms, cancellation terms and other conditions displayed or communicated at the time of booking.

A booking is not confirmed unless a valid confirmation has been issued through Perfect Host, our appointed booking engine, online travel agent, authorised sales channel or property representative.

4. Rates, Payments and Taxes

Rates may vary according to date, room type, occupancy, promotion, booking channel, demand, taxes, fees and other applicable charges. Unless stated otherwise, rates are subject to applicable taxes, service charges, tourism tax, local government charges or other statutory fees where applicable.

Payment, deposit, pre-authorisation or guarantee requirements may apply depending on the selected rate plan, property policy, booking channel and stay conditions.

5. Cancellations, Amendments and No-Show

Cancellation, amendment and no-show terms depend on the selected booking channel, rate plan, promotion and property policy. Guests are responsible for reviewing the applicable terms before confirming a booking.

Where bookings are made through third-party platforms, cancellation, amendment, refund and payment handling may also be subject to the terms and procedures of the relevant third-party platform.

6. Guest Responsibilities

Guests are responsible for providing accurate personal, booking and contact details, complying with check-in and check-out requirements, observing property rules, respecting other guests and staff, and ensuring that any payment, deposit, identification or registration requirement is completed when requested.

Perfect Host reserves the right to refuse service, cancel a booking, request a guest to leave the property, or recover costs where a guest breaches property rules, causes damage, behaves unlawfully, creates disturbance or fails to comply with reasonable operational requirements.

7. Property Rules and House Policy

Each property may have its own operating rules, including check-in and check-out time, smoking policy, pet policy, guest capacity, parking, use of facilities, security deposit, damage charges, noise control and other house rules. Such rules form part of these Terms of Service.

8. Promotions and Offers

Promotions, offers, packages, vouchers or discounts are subject to availability, booking period, stay period, blackout dates, minimum stay, payment terms, cancellation terms and other stated conditions. Perfect Host may amend, suspend or withdraw promotions where necessary without prior notice, subject to bookings already confirmed under applicable terms.

9. Third-Party Platforms and Links

This website or our communication channels may contain links to third-party websites, online travel agents, payment gateways, maps, social media platforms, messaging platforms or other external services. These third-party services are operated independently and may be governed by their own terms, privacy policies and operational procedures.

Perfect Host is not responsible for the content, availability, accuracy, security, payment handling or practices of third-party platforms except where expressly required by law.

10. Intellectual Property

All website content, text, images, logos, graphics, layouts, designs, materials, trademarks and other intellectual property displayed on this website belong to Perfect Host, the Group, our licensors, partners or authorised content providers. You may not copy, reproduce, modify, distribute or use such content for commercial purposes without prior written permission.

11. Accuracy of Information

We take reasonable steps to ensure that information on this website is accurate and updated. However, property information, facilities, rates, promotions, images and availability may change from time to time. In the event of inconsistency, the terms confirmed at the time of booking or directly communicated by Perfect Host shall apply.

12. Limitation of Liability

To the extent permitted by law, Perfect Host shall not be liable for indirect, incidental, consequential or special losses arising from the use of this website, third-party platform issues, booking errors caused by inaccurate information supplied by users, internet interruption, system downtime, force majeure events, or matters beyond our reasonable control.

13. Privacy and Personal Data

Our collection, use, disclosure and protection of personal data is governed by our Privacy & Anti-Corruption Policy. By using this website or our services, you acknowledge that your personal data may be processed in accordance with that policy.

14. Anti-Bribery and Anti-Corruption

Perfect Host is committed to conducting business with integrity and in accordance with the Anti-Corruption Policy adopted by MAA Group Berhad. Guests, business partners, contractors, suppliers and service providers are expected to conduct dealings with Perfect Host transparently and in compliance with applicable anti-bribery and anti-corruption laws.

15. Changes to Terms

Perfect Host may update these Terms of Service from time to time to reflect changes in legal, regulatory, operational or business requirements. The latest version published on this website shall apply.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or relating to these terms shall be subject to the applicable jurisdiction of the Malaysian courts.

17. Contact Us

For questions relating to these Terms of Service, please contact us at trinidad@trinidadholdings.com.