Your booking is confirmed once you receive a confirmation from the booking platform, hotel website, or our reservation team. Please check your guest name, stay dates, room type, number of guests, and payment terms carefully. If any detail is incorrect, contact us as early as possible before arrival.

Standard check-in and check-out times may vary by property. Please refer to your booking confirmation or the property page for the exact timing. Early check-in and late check-out are subject to room availability and may involve additional charges.

Some properties may require a refundable security deposit before or during check-in. The deposit is used to cover possible damages, missing items, smoking penalties, or policy violations. It will be refunded after check-out once the room has been inspected and no issue is found.

You may submit special requests such as bed preference, higher floor, connecting rooms, or view preference after booking. These requests are subject to the room type booked and actual availability on arrival. Some room categories have fixed layouts, so please refer to the room description before booking.

Amendment and cancellation depend on the rate plan, booking channel, and cancellation policy selected at the time of booking. If you booked through an OTA such as Booking.com, Agoda, Expedia, or Traveloka, changes usually need to be made directly through that platform.

Message us on WhatsApp with your booking reference and room number, and our onsite team will assist right away.

Yes, full payment is required before arrival through your booking platform or directly with us. The security deposit is separate and collected at check-in.

Some locations apply a small state or heritage fee per room per night, in line with local council regulations. Check your booking confirmation for the exact amount at your property.

Some rates are booked as non-refundable in exchange for a lower price. Refund eligibility always follows the policy shown on your original booking confirmation.