Privacy & Anti-Corruption Policy

Perfect Host (M) Sdn Bhd ("Perfect Host", "we", "our" or "us"), together with its holding company, Trinidad Hospitality, its subsidiaries, associates, licensees and affiliated companies (collectively, the "Group"), collects, holds, uses and protects your personal data.

This Privacy & Anti-Corruption Policy explains how we collect, use, disclose, store and safeguard your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

1. Purpose

We may collect and process your personal data for purposes connected with our business operations, including but not limited to the following:

• Research and development: to understand guest needs, improve our products, services, systems, websites, communication channels, customer experience and business operations.
• Sales and marketing: to provide information about our services, promotions, campaigns, events, updates and other information which may be relevant to you.
• Legal and compliance: to comply with applicable laws, regulations, legal processes, internal policies, audit requirements, risk management requirements and requests from lawful authorities.
• Other purposes: for administration, customer service, guest communication, reservation management, payment processing, dispute handling, security, record keeping and any purpose incidental or related to the above.

2. Personal Data Collected

The personal data we may collect may include your name, contact details, identification details, nationality, address, email address, telephone number, booking details, payment-related information, preferences, feedback, images, CCTV recordings, website usage information and any other information provided by you or collected in connection with your dealings with Perfect Host or any member of the Group.

3. Sources of Personal Data

We may collect personal data directly from you or from other sources, including online booking platforms, travel agents, business partners, service providers, websites, social media platforms, enquiry forms, registration forms, guest communication channels, payment channels, public sources and other parties authorised by you or permitted by law.

4. Disclosure of Personal Data

We may disclose, transfer or store your personal data where necessary to our holding company and related companies within the Group, subsidiaries, associates and affiliated companies, professional advisers, consultants, business partners, service providers, payment processors, technology providers, contractors, insurers, auditors, banks, government authorities, regulators, law enforcement agencies or any other party authorised by you or permitted by applicable law.

We will take reasonable steps to ensure that any party receiving personal data from us is required to protect such personal data in a manner consistent with applicable legal and regulatory requirements.

5. Refusal to Disclose Personal Data

Where personal data requested is necessary for us to provide services, process reservations, verify identity, complete transactions, respond to enquiries or comply with legal requirements, failure to provide such personal data may result in Perfect Host or the Group being unable to provide the requested services or continue the relevant transaction or relationship.

6. Security

We take reasonable administrative, technical and physical safeguards to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Amendments to Policy

Perfect Host may review and update this Privacy & Anti-Corruption Policy from time to time to reflect changes in legal, regulatory, operational or business requirements. The latest version published on our website shall apply.

8. Privacy Requests & Contact

You may request access to, correction of, or withdrawal of consent for the processing of your personal data, subject to applicable laws and our right to rely on permitted grounds for continued processing.

For privacy-related requests or enquiries, please contact us at trinidad@trinidadholdings.com.

9. Anti-Corruption Policy

Perfect Host (M) Sdn Bhd is a member of the Trinidad Hospitality Group and ultimately forms part of the MAA Group Berhad group of companies.

Perfect Host is committed to conducting its business with integrity and in accordance with the Anti-Corruption Policy adopted by MAA Group Berhad. Employees, business partners, contractors, suppliers, service providers and any party conducting business with Perfect Host are expected to comply with applicable anti-bribery and anti-corruption principles.

Perfect Host does not tolerate bribery, corruption, kickbacks, facilitation payments or improper advantages in any form. Any business dealing must be conducted transparently, ethically and in compliance with applicable laws and internal policies.

For further information regarding the Group's Anti-Corruption Policy, please contact us using the details provided above.