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Full Airbnb Management

WHAT'S INCLUDED IN YOUR FULLY MANAGED OPTION?
We do it all! We manage your inbox; qualify guests, by taking care of the communication before and after their stay. We are the point of contact and will handle your calendar. We provide 5-star hotel housekeeping and linen for each new check-in. Each service includes white and clean towels and bathmat. We provide shower gel, hand soap, and toilet paper. And we are not finished here, we have our very own welcome wizard to greet your guests and he will provide with local recommendations and make sure your guests are well settled. We will prepare a homely welcome pack for new guests. In addition to that, we keep a watchful eye on pricing and home maintenance. And wait, we also create your own house manual, provide best Airbnb practise and good reviews  – Setup/Manage your listings across all homestay websites (i.e., Airbnb, Homeaway, Housetrip, etc). You will always have access to your accountsand have complete visibility of all our communication with guests. – Optimally and competitively price your listing based on local events, time of year, day of week etc – Manage your calendar – Respond to guests within one hour of enquiry – We checkin in person every guest arriving to your home so you never have to worry about being there – We become the point of contact for your guests as well as coordinating any maintenance that needs to be done while you’re guestsare staying at your home – Service every guest with our 5* Hotel-style housekeeping (cleaning, replenishing the tea, coffee, sugar, shower gel, hand soap, toilet paper) – Provide Linen & Towels – bedsheets & duvet covers, towels & bathmats for guests – Every guest receives our Welcome packs – breakfast items and snacks, quirks of the home (your house manual), curated local recommendations from Hostmaker and you!
I'M CURRENTLY MANAGING MY OWN LISTING, CAN YOU TAKE IT OVER?
Of course! Email our Hands-off team at info@perfecthost.com.my
I HAVE AN EMPTY FLAT, DO YOU OFFER DESIGN SERVICES?
We do but on request. Please email info@perfecthost.com.my and we will put someone in touch with you.
HOW DOES PAYMENT WORK?

It’s quite simple, on a monthly basis we send a direct deposit of all revenues from your bookings right into your account.

IS PERFECT HOST INSURED SHOULD MY GUESTS DAMAGE MY PROPERTY OR IF THERE ARE MISSING ITEMS?
The insurance for damaged and stolen property is completely covered by Airbnb. They will cover up to £600,000 for any damage or stolen items caused by a guest.

Airbnb Best Practice

CAN I HAVE INSTANT BOOK ON MY AIRBNB AND USE YOUR SERVICES?
Yes you can! If you have Instant Book on your Airbnb profile, we recommend always booking your housekeeping services when your guests check out. If you book to the full guest capacity of your home then your home is always guest ready for a last minute Instant Book. If you require check-ins last minute then your check-in would be subject to the 50% last minute fee.
WHEN SHOULD I BOOK YOUR HOUSEKEEPING SERVICES BEFORE OR AFTER AN AIRBNB BOOKING CONFIRMATION?
It depends on your hosting frequency, as a general rule for regular hosts or hosts who are away, we recommend booking a housekeeping service when your guests check-out. By booking housekeeping on check-out, your home will be guest ready for last minute bookings which may come in. Also, we can report any damage by guests to you within the 48h window which Airbnb’s resolution centre requires reclaiming the damage costs from guests.
WHAT HAPPENS IF MY GUESTS HAVE DAMAGED OR BEEN VERY MESSY IN MY HOME?
The great thing about Airbnb is the two-way reviewing system, it keeps hosts and guests on their best behaviour but sometimes damage can happen during a guest’s stay. We report back to you if your home has been left in a bad condition or if there has been any damage. This report will allow you to review your guest and if our service were with 48h of the guest checking out, you could raise the issue with the Airbnb resolution centre.
HOW SHOULD I CONTACT MY GUESTS AFTER CHECK-IN?
Once your check-in is complete, you are back to the main point of contact for your guests. Our team will always advise your guests to contact you via Airbnb and as a rule, we recommend you should make sure all contact is through Airbnb – that way if you have any disputes then the Airbnb resolution centre have all the information they need in one place and will help you as best they can.

Booking & Pricing

HOW DOES FLEXIBILITY PRICING WORK?
Our pricing is based on the number of bedrooms in your home, but also, how flexible you are with timing – for all-day flexibility you will save over 15% on the fixed time booking. Flexible pricing is based on all day flexibility, AM flexibility (service starting anytime from 8am and home ready by 12) or PM flexibility (service stating any time from 12pm and guest ready by 6pm).
DO YOU SERVE ON WEEKENDS AND BANK HOLIDAYS?
Yes, we do! However, our Pay as you go services can’t be booked on 24th, 25th, 26th December and 1st January unfortunately.

Services

WHAT'S INCLUDED IN A HOUSEKEEPING SERVICE?
We provide our fully trained housekeepers (service times dependent on your house size), all the cleaning products, toilet roll, bathroom toiletries and tea & coffee. We will make the beds – either with your linen or using Perfect Host linen service – and present your home ready for your guests arrival. Our team will also report on any damages they find in the home plus secure storage of your keys in our warehouse.
WHAT DOES YOUR HOUSEKEEPERS NOT DO?
Our team will get your home guest ready and our focus is on presentation for guests – this means that within your service time, we will not provide deep cleaning. Deep cleaning is classed as oven cleaning (though we’ll always make sure the trays are clean), external window cleaning or mould removal. We will always report on the condition of your home if your home is in need of a deep cleaning service.

Keys

HOW DO I GIVE YOU MY KEYS?
There are a few options for getting us your keys, you can select which option you would like to do when you book online – most hosts send keys diectly to our warehouse:

WORQ, Glo Damansara, Unit 3A-01A, 699,
Jalan Damansara,Taman Tun Dr Ismail,
60000 Kuala Lumpur, Malaysia

HOW MANY SETS OF KEYS DO YOU NEED?
Two sets of keys are the minumum requirement if you wish to use our housekeeping and check-in services – there should also be 1 set of keys for your guests which remain in your home when guests check out.
WILL YOU GIVE MY GUESTS YOUR SET OF KEYS?
Ideally, no. We find that everything runs a lot smoother if Hostmaker can retain 2 sets of your keys with your guests keys remaining in the home. We appreciate that this is sometimes not possible, if this is the case for you, please email info@perfecthost.com.my to discuss how we can coordinate your keys.
CAN YOU COLLECT MY KEYS?

We can collect keys between 8am and 8pm at a £20 collection fee – you can add this request to your booking when you book online. You can also arrange to post or take the keys to:

WORQ, Glo Damansara, Unit 3A-01A, 699,
Jalan Damansara,Taman Tun Dr Ismail,
60000 Kuala Lumpur, Malaysia

CAN YOU COLLECT KEYS FROM MY CONCIERGE?
Yes! Please give your concierge permission to release the keys to Perfect Host and we are happy to collect them at the beginning and end of services. However, if you do have sets of keys which could be held by us permanently, this would be preferred to using the concierge.